For the past year or so I have been researching the impact of technical upgrades on performing arts centres as part of my Master's degree in management.
A few people have asked me if I could post the completed paper, so here it is.
Please feel free to pass the link around, and please feel free to reference it if you'd like to. However, if you want to reproduce it please let me know. I may be using this as the basis for a couple of articles, but that is in the future. For now, I rest (and/or go to IBC).
https://docs.google.com/file/d/0B99Ft5KabT7zSkVlZmRPUGVPbDg/edit?usp=sharing